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Terms of Service

Welcome to Flipsaura. These Terms of Service ("Terms") govern your access to and use of our website, platform, and services. By accessing or using Flipsaura, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, you should not use our platform.

1. Introduction

Flipsaura is an online marketplace that connects users with service providers (vendors) offering event and wedding-related services, including but not limited to venue booking, decoration, catering, photography, makeup, transportation and entertainment services.

Flipsaura acts solely as an intermediary platform to facilitate connections between users and vendors.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are using the platform under the supervision of a parent or legal guardian

You also confirm that you have the legal capacity to enter into binding agreements.

3. User Accounts

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account

Flipsaura reserves the right to suspend or terminate accounts found to contain false information or suspicious activity.

4. Services and Platform Usage

Flipsaura provides a digital platform where users can:

  • Browse and select vendors
  • Request quotations
  • Book services
  • Communicate with vendors

Important:

  • Flipsaura does not directly provide the services listed
  • All services are delivered by independent vendors

We do not guarantee the quality, reliability, or suitability of any vendor or service listed on the platform.

5. Vendor Responsibility

All vendors listed on Flipsaura are independent service providers. Vendors are solely responsible for:

  • Service quality and execution
  • Pricing and quotations
  • Timely delivery of services
  • Compliance with applicable laws

Flipsaura is not responsible for any failure, delay, or deficiency in services provided by vendors.

6. Bookings and Payments

  • All bookings are subject to vendor confirmation and availability
  • Pricing may vary based on vendor policies
  • Payments may be processed directly with vendors or through the platform (if applicable)

Flipsaura is not liable for:

  • Payment disputes between users and vendors
  • Any financial losses arising from vendor-related issues

Users are advised to verify all details before confirming bookings.

7. Cancellation and Refunds

Cancellation and refund policies may vary depending on the vendor.

  • Users must follow the vendor's cancellation terms
  • Refund eligibility is determined by the vendor
  • Flipsaura may assist in communication but does not guarantee refunds

For platform-processed payments, refunds (if applicable) may take 7–10 business days.

8. Prohibited Activities

You agree not to:

  • Use the platform for any unlawful or fraudulent activities
  • Misrepresent your identity or provide false information
  • Interfere with the functioning of the platform
  • Attempt to gain unauthorized access to systems or data

Violation of these rules may result in immediate account suspension or legal action.

9. Intellectual Property

All content on the Flipsaura website, including:

  • Text
  • Graphics
  • Logos
  • Images
  • Website design

is the property of Flipsaura and protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Flipsaura shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Service failures by vendors
  • Loss of data, revenue, or business opportunities

Use of the platform is at your own risk.

11. Indemnification

You agree to indemnify and hold Flipsaura harmless from any claims, damages, losses, or liabilities arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Any disputes between you and vendors

12. Third-Party Links

Flipsaura may contain links to third-party websites or services. We are not responsible for:

  • Content on third-party platforms
  • Their privacy practices
  • Their terms of service

Users access third-party services at their own risk.

13. Account Termination

Flipsaura reserves the right to:

  • Suspend or terminate accounts
  • Restrict access to the platform

without prior notice if Terms are violated.

14. Changes to Terms

We may update these Terms at any time without prior notice. Updated Terms will be posted on this page with a revised "Effective Date." Continued use of the platform means you accept the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.