Shipping and Delivery Policy

At Flipsaura, our primary focus is to connect users with reliable event and wedding service providers. While most services offered on our platform are service-based and do not involve physical delivery, certain categories such as invitation cards, gifts, or customized event materials may require shipping.

For such physical products, orders are processed by the respective vendors after confirmation. Processing time may vary depending on the nature of the product, customization requirements, and vendor availability. Typically, orders are prepared and dispatched within 2–5 business days unless stated otherwise at the time of booking.

Delivery timelines may vary based on the delivery location, courier services, and external factors. Generally, shipments are delivered within 5–10 business days across India. However, delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or regional restrictions.

Shipping charges, if applicable, will be clearly communicated at the time of order confirmation. In some cases, vendors may offer free shipping depending on the product or order value.

Once the order is shipped, tracking details (if available) will be shared with the user to help monitor the delivery status. Users are advised to ensure that accurate shipping details are provided at the time of placing the order, as Flipsaura and the vendor will not be responsible for delays or losses caused by incorrect information.

In the event that an order is damaged, defective, or lost during transit, users are requested to report the issue within 48 hours of delivery (or expected delivery date). Flipsaura will coordinate with the vendor to investigate the issue and provide a suitable resolution where applicable.

Since shipping is handled by third-party logistics providers or vendors, Flipsaura does not take direct responsibility for delivery delays or damages but will make reasonable efforts to support users in resolving such issues.

Flipsaura continuously works with vendors to ensure a reliable and efficient delivery experience, and we appreciate your understanding and cooperation.