Shipping and Delivery Policy

At FlipsAura, we primarily facilitate bookings for wedding services rather than physical product deliveries. However, we understand that some bookings may involve physical items such as printed invitations, decor materials, or welcome kits that require shipping. This Shipping and Delivery Policy outlines our terms for any physical items arranged through our platform.

1. General Information

FlipsAura is an online marketplace for wedding services. Most bookings involve on-site services (venues, planners, decorators, photographers, etc.) that do not require shipping. For service bookings, delivery is considered complete when the Vendor provides the agreed-upon service on the scheduled date at the agreed-upon location.

2. Physical Product Deliveries

In cases where your booking includes physical items (such as printed invitations, welcome kits, or decor items shipped in advance), the following applies:

2.1 Estimated Delivery Timelines

• Standard Delivery: 7–10 business days from the date of order confirmation.
• Express Delivery: 3–5 business days (additional charges may apply).
• Custom/Personalized Items: 15–20 business days, as these items require production time.

2.2 Regions Covered

We currently ship to all regions within India through our trusted third-party logistics partners. Some remote areas may have extended delivery timelines. For international shipments, please contact us directly at hello@flipsaura.com.

2.3 Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.
• Free shipping may be offered for orders above a certain value or for specific promotions.
• Any customs duties or taxes for international shipments are the responsibility of the customer.

3. Delivery Confirmation

For physical products, delivery is considered complete when:

• The shipment is successfully delivered to the provided shipping address.
• The customer (or an authorized representative) signs for receipt of the package.
• For "no-signature" deliveries, delivery is confirmed upon the carrier's scan showing delivery to the correct address.

4. Delayed or Undelivered Orders

If your order does not arrive within the estimated timeframe:

• You may contact our customer support team at hello@flipsaura.com with your Booking ID.
• We will initiate a trace with our logistics partner and provide updates within 2 business days.
• If the order is confirmed as lost, we will offer a replacement (subject to availability) or a full refund, at your option.

5. Damaged or Defective Items

Upon receiving physical items from a Vendor:

• Please inspect the package immediately upon delivery.
• If the items are damaged or defective, notify us within 48 hours of delivery.
• Provide clear photographs of the damaged item and packaging as evidence.
• After verification, we will arrange for a replacement (if available) or issue a partial/full refund.

6. Service Delivery (Non-Physical Items)

For wedding services (venues, planning, photography, decor setup, catering, etc.), delivery of the service is considered complete when the Vendor has provided the agreed-upon service in accordance with the booking terms. If the service is not delivered as expected:

• Notify FlipsAura within 24 hours of the scheduled service date.
• Provide details and evidence of the service failure.
• We will investigate and, if the Vendor is found to be at fault, process refunds in accordance with our Refund and Cancellation Policy.

7. Change of Address

If you need to change the shipping address for a physical order:

• Contact us immediately at hello@flipsaura.com with your Booking ID.
• If the order has not yet been dispatched, we will update the address free of charge.
• If the order has already been dispatched, additional charges (redirection fees) may apply, or the order may not be redirectable.

8. Tracking Information

For physical product orders, we will provide a tracking link via email once the order has been dispatched. You can also track your order status by logging into your FlipsAura account and navigating to "My Bookings."

9. Vendor Responsibility vs. FlipsAura Responsibility

Please note:

• For physical items arranged directly through a Vendor on our platform, the Vendor is responsible for packing and shipping in a timely manner.
• FlipsAura acts as an intermediary and will facilitate communication and resolution in case of delivery issues.
• For services, the Vendor is responsible for on-time delivery of the service as described in the booking.

10. Contact Us

If you have any questions about this Shipping and Delivery Policy, please contact us at: