Privacy Policy

At FlipsAura, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, password, and profile information when you create an account.
• Booking Information: Event date, venue preferences, service requirements, special requests, and any other details you provide when making a booking.
• Payment Information: Transaction details, payment method information (processed securely through Razorpay – we do not store full card details).
• Communication Information: Any information you provide when contacting our customer support team or communicating with Vendors through our platform.
• Reviews and Feedback: Your ratings, reviews, and comments about Vendors or services you have used.

1.2 Information Automatically Collected

• Usage Data: IP address, browser type, device information, pages visited, time and date of access, and referring URLs.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account on FlipsAura.
• To facilitate bookings and payments between you and Vendors.
• To communicate with you about bookings, confirmations, updates, and customer support inquiries.
• To process payments securely through Razorpay.
• To improve our platform, services, and user experience.
• To send you promotional communications, newsletters, and updates (you may opt out at any time).
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We may share your personal information in the following circumstances:

• With Vendors: To facilitate your bookings, we share relevant information (name, contact details, event date, requirements) with the Vendors you have selected.
• With Payment Processors: Razorpay processes all payments on our behalf. Your payment information is handled in accordance with Razorpay's Privacy Policy and PCI-DSS compliance standards.
• With Service Providers: We may engage third-party service providers to assist with website hosting, data analytics, email delivery, and customer support.
• Legal Compliance: We may disclose information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Objection: Object to the processing of your personal information for certain purposes.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at hello@flipsaura.com.

7. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, including Vendor websites and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Grievance Redressal

In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any concerns or complaints regarding our privacy practices[reference:6].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and/or by sending an email notification. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: