Refund and Cancellation Policy

We strive to provide a smooth and reliable experience for all users by connecting them with trusted event and wedding service providers. Since our platform acts as a facilitator between customers and independent vendors, our refund and cancellation terms are designed to ensure fairness and transparency for all parties involved.

When a user makes a booking through Flipsaura, the confirmation and execution of the service are handled by the respective vendor. Therefore, cancellation policies may vary depending on the type of service, vendor terms, and the nature of the booking. Users are advised to carefully review all details, pricing, and vendor-specific conditions before confirming any booking.

In case of cancellation, users are required to inform either the vendor or the platform within the applicable time frame mentioned at the time of booking. Cancellations made well in advance are more likely to be eligible for partial or full refunds, while last-minute cancellations may result in reduced or no refund, depending on the vendor’s policy and the preparations already made for the service.

Refunds, if applicable, are processed based on the vendor’s approval and the terms agreed upon during the booking. If the payment has been made through Flipsaura, we will initiate the refund process after confirmation from the vendor. The refunded amount will typically be credited back to the original payment method within 7–10 business days, although timelines may vary depending on banking processes.

Certain services that involve advance preparation, customization, or third-party arrangements — such as decoration setups, catering, venue bookings, or personalized event services — may be non-refundable once confirmed. This is due to the resources and commitments involved in arranging such services.

Flipsaura may assist users in communicating with vendors and resolving issues related to cancellations or refunds; however, we do not guarantee refunds and are not liable for decisions made by vendors. Any disputes arising between users and vendors should be resolved mutually, and Flipsaura will act only as a supportive intermediary where possible.

We encourage all users to make informed decisions while booking services and to maintain clear communication with vendors to avoid any inconvenience.

For any queries or assistance regarding cancellations or refunds, users can contact us.